VR Onboarding
WINGED WHALE MEDIA / 2025
Redefining the client onboarding process through interactive learning.
VR Onboarding
WINGED WHALE MEDIA / 2025
Redefining the client onboarding process through interactive learning.
VR Onboarding
WINGED WHALE MEDIA / 2025
Redefining the client onboarding process through interactive learning.
Project Summary
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Project Summary
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Project Summary
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THE PROBLEM {
Clients often received finished VR assets without a clear instructions for setup, use, or long-term adoption, which made the technology hard to navigate confidently.
WHY IT MATTERS {
Without intuitive onboarding, VR content often becomes underutilized, and clients miss out on the full value of the experiences they’ve invested in.
THE SOLUTION {
A structured onboarding package was created, combining a modular guide with a companion video to help clients set up their headsets and use their VR deliverables with confidence.
Contributions
Information Architecture Instructional Design Film Direction Scriptwriting Storyboarding Graphic Design
Team
1 Project Director (me) 2 Film Students 1 Video Editor
Timeline
Mar - Jul 2025
Tools
Adobe Premiere Pro Canva Figjam
THE PROBLEM {
Clients often received finished VR assets without a clear instructions for setup, use, or long-term adoption, which made the technology hard to navigate confidently.
WHY IT MATTERS {
Without intuitive onboarding, VR content often becomes underutilized, and clients miss out on the full value of the experiences they’ve invested in.
THE SOLUTION {
A structured onboarding package was created, combining a modular guide with a companion video to help clients set up their headsets and use their VR deliverables with confidence.
Contributions
Information Architecture Instructional Design Film Direction Scriptwriting Storyboarding Graphic Design
Team
1 Project Director (me) 2 Film Students 1 Video Editor
Timeline
Mar - Jul 2025
Tools
Adobe Premiere Pro Canva Figjam
THE PROBLEM {
Clients often received finished VR assets without a clear instructions for setup, use, or long-term adoption, which made the technology hard to navigate confidently.
WHY IT MATTERS {
Without intuitive onboarding, VR content often becomes underutilized, and clients miss out on the full value of the experiences they’ve invested in.
THE SOLUTION {
A structured onboarding package was created, combining a modular guide with a companion video to help clients set up their headsets and use their VR deliverables with confidence.
Contributions
Information Architecture Instructional Design Film Direction Scriptwriting Storyboarding Graphic Design
Team
1 Project Director (me) 2 Film Students 1 Video Editor
Timeline
Mar - Jul 2025
Tools
Adobe Premiere Pro Canva Figjam
What Shipped
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What Shipped
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What Shipped
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Premium
Iteration 1
Final
Onboarding Package Document
A full client-facing onboarding guide created to support headset setup, VR navigation, and best-practice strategies for using immersive content. It organizes everything into clear modules, giving clients an always-available reference they can revisit as they introduce VR to their teams. Links throughout the document connect directly to relevant moments in the instructional video, creating a cohesive learning experience.
Premium
Iteration 1
Final
Onboarding Package Document
A full client-facing onboarding guide created to support headset setup, VR navigation, and best-practice strategies for using immersive content. It organizes everything into clear modules, giving clients an always-available reference they can revisit as they introduce VR to their teams. Links throughout the document connect directly to relevant moments in the instructional video, creating a cohesive learning experience.
Premium
Iteration 1
Final
Onboarding Package Document
A full client-facing onboarding guide created to support headset setup, VR navigation, and best-practice strategies for using immersive content. It organizes everything into clear modules, giving clients an always-available reference they can revisit as they introduce VR to their teams. Links throughout the document connect directly to relevant moments in the instructional video, creating a cohesive learning experience.
Instructional Video
Alongside the document, I managed two interns to script, storyboard, and film a condensed video version of the onboarding experience. I directed and acted in the video, ensuring instructions, pacing, and tone matched the document. The final video reinforces the written guide, offering a faster, more visual learning path for clients new to VR.
Behind the Scenes: Interns On Set!
Instructional Video
Alongside the document, I managed two interns to script, storyboard, and film a condensed video version of the onboarding experience. I directed and acted in the video, ensuring instructions, pacing, and tone matched the document. The final video reinforces the written guide, offering a faster, more visual learning path for clients new to VR.
Behind the Scenes: Interns On Set!
Instructional Video
Alongside the document, I managed two interns to script, storyboard, and film a condensed video version of the onboarding experience. I directed and acted in the video, ensuring instructions, pacing, and tone matched the document. The final video reinforces the written guide, offering a faster, more visual learning path for clients new to VR.
Behind the Scenes: Interns On Set!
1
68% Interest in Adopting VR Technology
after masterclass sessions, measured through post-session feedback from tourism leaders.
1
68% Interest in Adopting VR Technology
after masterclass sessions, measured through post-session feedback from tourism leaders.
1
68% Interest in Adopting VR Technology
after masterclass sessions, measured through post-session feedback from tourism leaders.
2
21% Increase in Repeat Client Engagement
as teams who received the onboarding package felt more confident using their VR deliverables and requested additional immersive content.
2
21% Increase in Repeat Client Engagement
as teams who received the onboarding package felt more confident using their VR deliverables and requested additional immersive content.
2
21% Increase in Repeat Client Engagement
as teams who received the onboarding package felt more confident using their VR deliverables and requested additional immersive content.
3
Fewer Follow-Up Questions
as clients relied on the onboarding guide and companion video to troubleshoot independently, reducing the need for one-on-one support.
3
Fewer Follow-Up Questions
as clients relied on the onboarding guide and companion video to troubleshoot independently, reducing the need for one-on-one support.
3
Fewer Follow-Up Questions
as clients relied on the onboarding guide and companion video to troubleshoot independently, reducing the need for one-on-one support.
Onboarding Masterclasses
Winged Whale Media has used the onboarding guide and instructional video in multiple VR masterclasses around the world. These sessions help decision-makers, tourism leaders, and young innovators learn how to set up headsets, navigate VR experiences, and confidently use their delivered assets. Below are images from the most recent session at the Youth Congress during the State of the Tourism Industry Conference (SOTIC) 2025 in Barbados.
Students Trying Out the VR Experience
WWM CEO Ed Limon Presenting the Masterclass
Students Learning from WWM's Director of Post Production, Claudia Limon
Onboarding Masterclasses
Winged Whale Media has used the onboarding guide and instructional video in multiple VR masterclasses around the world. These sessions help decision-makers, tourism leaders, and young innovators learn how to set up headsets, navigate VR experiences, and confidently use their delivered assets. Below are images from the most recent session at the Youth Congress during the State of the Tourism Industry Conference (SOTIC) 2025 in Barbados.
Students Trying Out the VR Experience
WWM CEO Ed Limon Presenting the Masterclass
Students Learning from WWM's Director of Post Production, Claudia Limon
Onboarding Masterclasses
Winged Whale Media has used the onboarding guide and instructional video in multiple VR masterclasses around the world. These sessions help decision-makers, tourism leaders, and young innovators learn how to set up headsets, navigate VR experiences, and confidently use their delivered assets. Below are images from the most recent session at the Youth Congress during the State of the Tourism Industry Conference (SOTIC) 2025 in Barbados.
Students Trying Out the VR Experience
WWM CEO Ed Limon Presenting the Masterclass
Students Learning from WWM's Director of Post Production, Claudia Limon